For a workspace inquiry, say where the instruction lives and where the working document lives. If a decision in chat no longer matches the task, describe that mismatch. “The reviewer has to search a conversation to find the agreed revision” says more than “we need better collaboration.”
For a browser workflow assistant, begin with the website action rather than a desired feature name. Explain what the person is looking at and what they intend to do next. A product-area label helps route the discussion, but the work itself gives it substance.

